|ACCOMMODATING GUESTS WITH DISABILITIES|
Disney Parks have an unwavering commitment to providing a welcoming and inclusive environment and accessible experiences for our Guests. As part of this commitment, Disability Access Service (DAS) is a probram offered at the Disneyland Resort theme parks to assist Guests who have difficulty tolerating extended waits in a conventional queue environment due to a disability.
A Guest whose disability is based on the necessity to use a wheelchair or scooter does not need a DAS. Depending on the experience, Guests utilizing a wheelchair or scooter will either wait in the standard queue or receive a return time at the attraction that is comparable to the current standby wait.
|DISABILITY ACCESS SERVICE|
- DAS is intended for Guests who have difficulty tolerating extended waits in a conventional queue environment due to disability.
- DAS doesn’t provide immediate access to experiences, but rather allows Guests to request a return time for a specific experience that is comparable to the current standby wait. This allows the Guest using DAS to experience other attractions in the park instead of physically waiting in the standby line and enter through the lIghtning Lane entrance once it’s time to ride.
- The Guest who is requesting DAS must be present during registration (in person or live video call) and when redeeming DAS selections at the Disneyland theme parks.
- Once registered, DAS is valid for the length of the ticket or up to 60 days, whichever is shorter.
- Two exciting new features have been added to the DAS program: (1) The opportunity to preregister via live video call and use DAS Advance pre-arrival planning and (2) A convenient way to select DAS return times through the Disneyland mobile app.
- If Disney determines that any of the statements a Guest made in the process of obtaining DAS are not true, the Guest will be permanently barred from entering Walt Disney World Resort and the Disneyland Resort, and any previously purchased annual passes, Magic Key passes, tickets and other park products and services will be forfeited and not refunded.
There are 2 ways to register for DAS: (1) pre-arrival via live video chat or (2) on-site at City Hall, Chamber of Commerce or a Guest Information location.
- The Disneyland Resort has introduced a new option to pre-register virtually with a Cast Member via live video chat between 2 to 30 days in advance of a park visit. Please note: at this time, live chat will be offered in English only.
- If you haven’t pre-registered, you must proceed directly to a Guest Relations location listed above to discuss your needs.
- If DAS is provided, you (or a parent/guardian) will participate in a registration process, which requires having a photo taken of the DAS-registered Guest.
DAS is valid for the length of the ticket or up to 60 days, whichever is shorter. Once the service has elapsed or when a new ticket is required, Guests will need to re-register.
Request a Return Time
After you’ve registered in person or pre-arrival via video chat, you can request your first return time upon entering a park.
- Pre-Arrival –
- You can book up to 2 one-hour return windows for select experiences using our new DAS Advance planning option between 2 to 30 days prior to a park visit. These selections are in addition to the return times you can request throughout the day of your actual park visit.
- On the Day of Your Park Visit –
- Select a return time right from the Disneyland mobile app (new), or ask a Cast Member at any Guest Relations location to select a return time for you.
- The return time will be comparable to the current standby wait.
Please keep in mind that DAS return times are valid until the park closes or an attraction closes for the day. And a party can only hold one active DAS return time at once (not counting DAS Advance ride times).
Enjoy the Parks
On the day of your visit, have fun exploring other aspects of the park until you can redeem your return time.
After a return time has been redeemed, your party can request another one by using the Disneyland mobile app or returning to a Guest Relations location.
|SAME-DAY DAS RETURN TIME SELF-SELECTION TOOL|
In lieu of having to physically go to a Guest Relations location to obtain a return time from a Cast Member, Guests registered in the DAS program (and their party members) can now make return time selections right from the Disneyland app during the day of a park visit.
Any member of a DAS party can obtain a return time for the whole party, but the registered Guest using DAS must be present when the DAS return time is redeemed. Return times do not expire, but a party can only hold one active return time.
Guests can also visit Guest Relations to receive return times when using a mobile device is not possible.
How to Access the DAS Return Time Self-Selection Tool
After entering a park, open the Disneyland mobile app and sign in to your Disney account. Tap the “More” option at the bottom right of the welcome screen. Then, tap on the Disability Access Service (DAS) button to enter the self-selection flow. The tool can also be accessed from attraction detail screens.
|SOME FREQUENTLY ASKED QUESTIONS|
Where do Guests utilizing DAS go to receive return times?
Guests (and their party members) are encouragEed to utilize DAS to make return time selections right from the Disneyland app during the day of their park visit. If additional assistance is required, Guests can also obtain return times directly from a Cast Member at any Guest Relations location.
Does the Guest utilizing DAS have to be present to obtain a return time at a Guest Relations location?
No. Another member of the DAS-eligible Guest’s travel party may obtain a return time, but the Guest utilizing DAS must board the attraction with their party.
Does a Guest utilizing DAS have to ride the attraction at the exact return time listed?
No. DAS return times are not limited to a specific window and are valid until the park closes.
Can a Guest have more than one active DAS return time at one time?
No. A Guest may only have one DAS return time at a time. As soon as the Guest redeems a return time, they may obtain another return time for the same or different attraction.
Can a Guest with an active DAS return time receive a boarding group for one of the virtual queue attractions?
Yes. A Guest can hold one active DAS return time and one virtual queue return time at the same time. When a Guest utilizing DAS goes to the attraction with a virtual queue to redeem the return time, they, along with their party, will be able to access that attraction through a shorter line as they did previously with virtual queue attractions.
Do Guests have to obtain a DAS return time for an attraction if the posted wait time is 10 minutes or less?
No. As was done in the past, if the posted wait time for an attraction is 10 minutes or less, the Guest utilizing DAS and their party typically are given access to the attraction right away. The Guest simply needs to inform the Cast Member they are registered for DAS at the entrance to the attraction queue.
How do I ride an attraction multiple times?
As soon as a Guest finishes one attraction, they can receive a return time for the same or another attraction. DAS can be used in conjunction with Disney FastPass+ Service.
What if I have to leave a queue due to my disability? Based on your immediate need, please locate the nearest Cast Member or visit Guest Relations located in the park.
Is DAS issued at one Disney theme park valid at other Disney theme parks?
DAS is valid throughout the Resort at which it was issued. DAS issued at Walt Disney World Resort is not, for example, valid at the Disneyland Resort, and vice versa.
Is DAS the only service available to Guests with disabilities?
No. The Disneyland Resort a variety of services to Guests with disabilities, such as Disney’s Handheld Device that offers assistive listening, captioning and audio description. Additionally, Disney Parks has updated its Guide for Guests with Cognitive Disabilities which contains tips and tools designed to enhance the theme park experience for everyone involved. Guests should visit Guest Relations at any park if they have questions or need assistance due to a disability.
In addition to DAS return times and DAS Advance selections, what other options will be available to Guests utilizing DAS to access attractions?
DAS return times and DAS Advance selections (for those who pre-register for DAS) can be used in combination with Disney’s Genie+ service, paid a la carte attraction selections and the standby lines.
Where can I go if I have more questions? Guests with additional questions should discuss them with Guest Relations. For general questions, call (407) 560-2547. Guests under 18 years of age must have parent or guardian permission to call.