|ACCOMMODATING GUESTS WITH DISABILITIES|
Disney Parks have an unwavering commitment to providing a welcoming, inclusive, and accessible environment for Guests. With the introduction of its new products and services, Disney will continue to fully accommodate Guests utilizing DAS as it has done in the past, plus there are exciting new features of the popular DAS program itself.
A Guest whose disability is based on the necessity to use a wheelchair or scooter does not need a DAS. Depending on the experience, Guests utilizing a wheelchair or scooter will either wait in the standard queue or receive a return time at the attraction comparable to the current wait time.
|DISABILITY ACCESS SERVICE|
- DAS is intended for Guests who have difficulty tolerating extended waits in a conventional queue environment due to a disability.
- DAS doesn’t provide immediate access to experiences, but rather allows Guests to request a return time for a specific experience that is comparable to the current standby wait. This allows the Guest using DAS to enjoy other experiences in the park instead of physically waiting in the standby line.
- The Guest who is requesting to use DAS must be present during registration (in person or live video call) and when redeeming a DAS return time at Walt Disney World theme parks. The Guest using DAS doesn’t need to be present when a return time is requested at an attraction or any Guest Relations location.
- Once registered, DAS is valid for up to 60 days.
- At this time, Guests can only have one active return time at a time. As soon as an outstanding attraction return time is redeemed, Guests can receive a return time for the same or a different attraction.
- Two exciting features have been added to the DAS program: (1) The opportunity to pre-register via live video call and use DAS Advance pre-arrival planning and (2) A convenient way to select DAS return times through the My Disney Experience app.an permission to call.
|SPECIAL ACCOMMODATIONS FOR SPECIFIC CIRCUMSTANCES|
DAS, with its virtual wait, will accommodate many Guests with disabilities. The Walt Disney World Resort recognizes, however, that Guests with disabilities have varying needs, and they will continue to work individually with Guests to provide assistance.
In unique situations, the Guest Relations staff will discuss special accommodations for persons who are concerned DAS doesn’t meet their needs (e.g., those whose disability limits the duration of their visit to the park or limits their choice of attractions).
All accommodations will be made in person, on site at Guest Relations. The Walt Disney World Resort is currently unable to provide accommodations in advance of a Guest visit.m. Guests under 18 years of age must have parent or guardian permission to call.
There are 2 ways for eligible Guests to register for the DAS program—pre-arrival via live video chat or in person at Guest Relations during a park visit. Cast Members will work with Guests individually to discuss specific requests and offer assistance.
Before you register, make sure to:
- add your travel party to your Family & Friends list, so they can be included in DAS plans
- link valid theme park admission for each member of your party
- ensure that the Guest who is requesting to use DAS is present at the time of registration, either via live video chat or at one of the Guest Relations Main Entrance locations
Pre-Arrival via Live Video Chat
Eligible Guests now have the option to pre-register virtually with a Cast Member via live video chat between 2 to 30 days in advance of a park visit.
- If DAS is provided, you (or a parent/guardian if under 18 years of age) will participate in the registration process, which requires having a photo taken.
- DAS is valid for up to 60 days. After this time period, you’ll need to re-register.
- Please note: at this time, live chat will be offered in English only.
- When you’re ready to chat with a Cast Member to register for DAS, you can engage in a live video chat using the “Request Live Video Chat” button on this page: https://disneyworld.disney.go.com/guest-services/disability-access-service/register/#drawer-card-pre-arrival
- Make sure the device has a working camera and a microphone. You must review and accept the Terms & Conditions before requesting a live video chat.
Other Important Things to Note
- Live chat is available from 7:00 AM – 10:00 PM Eastern Time.
- The recording of the video chat is not permitted.
- The Guest requesting DAS (or their parent/guardian) must be 18 years of age or older to register. The Guest requesting to use DAS must be present during the video call.
- If you’ve not logged in to your Disney account, you’ll be prompted to log in. If you don’t have a Disney account, you’ll need to create one before continuing.
- Video chat is screen reader-friendly for Guests with visual disabilities and available with text chat for Guests with hearing disabilities.
- At this time, live chat is offered in English only.
On-Site at Guest Relations
If you prefer to register in person, you may stop by a Guest Relations Main Entrance location during a park visit.
Guest Relations Main Entrance Locations at Walt Disney World Resort:
- City Hall at Magic Kingdom park
- The Guest Relations lobby (near the Main Entrance) at Disney’s Animal Kingdom theme park
- The Guest Relations lobby (near the Main Entrance) at Disney’s Hollywood Studios
- The Guest Relations lobby (near Spaceship Earth) at Epcot
- If DAS is provided, you (or a parent/guardian) will participate in the registration process, which requires having a photo taken.
- DAS is valid for up to 60 days. After this time period, you’ll need to re-register.
|FREQUENTLY ASKED QUESTIONS|
What is Disability Access Service and how does it work?
Disability Access Service (DAS) is designed to accommodate Guests who have difficulty tolerating extended waits in a conventional queue environment due to a disability (including non-apparent disabilities). The service allows Guests to schedule a return time that is comparable to the current queue wait for the given attraction. It does not provide immediate attraction access.
Once a return time is issued, Guests are free to enjoy other theme park offerings while they wait virtually for the return time to arrive, as opposed to waiting in the queue. As soon as the Guest redeems a return time, they can book another return time for the same or a different attraction.
To maximize the benefits of DAS, Guests should plan ahead using available information to develop a tentative plan for their visit. Current and forecasted future wait times can be found in the Disney Genie service app tool, in addition to ride locations and attraction access options. DAS can also be used in addition to Disney’s Genie+ service and individual paid attraction selections.
What is DAS Advance and how does it work?
DAS Advance is a new, enhanced feature of the popular DAS program. During the DAS Advance video conference, Guests will be able to select and book up to 2 DAS Advance selections for each day of their visit (subject to availability).
If a selection is available, the Guest will be given a one-hour time period during the day of the visit to redeem the selection. Selections are valid for use only on the date and during the one-hour time period chosen and cannot be transferred. Guests who do not pre-register for DAS will not be eligible to receive the DAS Advance selections.
Guests who pre-register for DAS will be able to proceed to the booked attraction to confirm their identity before being able to use DAS, including DAS Advance selections. Guests who pre-register for DAS and use DAS Advance selections will also be able to participate in the existing DAS program, including the option of booking DAS selections using the app.
Is DAS issued at one Disney theme park valid at other Disney theme parks?
DAS is valid throughout the Resort at which it was issued. DAS issued at Walt Disney World Resort is not, for example, valid at the Disneyland Resort, and vice versa.
What happens if any of the statements made by a Guest in the process of registering for DAS are found to be not true?
If Disney determines that any of the statements a Guest made in the process of obtaining DAS are not true, the Guest will be permanently barred from entering Walt Disney World Resort and the Disneyland Resort, and any previously purchased annual passes, Magic Key passes, tickets and other park products and services will be forfeited and not refunded.
DAS Return Times
Where do Guests utilizing DAS go to request return times?
We encourage Guests utilizing DAS (and their party members) to make return time selections right from the My Disney Experience app during the day of their park visit. If additional assistance is required, Guests can also obtain return times directly from a Cast Member at any Guest Relations or Guest Experience Team location.
Can Guests now book DAS return times in the app? How does it work?
Yes. Registered Guests using DAS and members of their party will be able to book, redeem, change or cancel DAS return times using the My Disney Experience app via a smart phone or other smart device.
What can Guests do during their DAS virtual wait?
Guests utilizing DAS can experience many other attractions throughout Walt Disney World Resort during a DAS virtual wait, such as other rides, shows, concerts, parades and Character Greetings. They can also take a rest, get something to eat or shop.
Do Guests have to obtain a DAS return time for an attraction if the posted wait time is 15 minutes or less?
No. As was done in the past, if the posted wait time for an attraction is 15 minutes or less, the Guest utilizing DAS and their party typically are given access to the attraction right away. The Guest simply needs to inform the Cast Member they are registered for DAS at the entrance to the attraction queue.
Does the Guest utilizing DAS have to be present to obtain a return time at an attraction or Guest Relations location?
No. Another member of the DAS-eligible Guest’s travel party may obtain a return time, but the Guest utilizing DAS must board the attraction with their party.
Does a Guest utilizing DAS have to ride the attraction at the exact return time listed?
No. DAS return times are not limited to a specific window and are valid until the park closes.
Can a Guest have more than one active DAS return time at one time?
No. A Guest may only have one DAS return time at a time. As soon as the Guest redeems a return time, they may obtain another return time for the same or different attraction.
Can a Guest with an active DAS return time receive a boarding group for one of the virtual queue attractions?
Yes. A Guest can hold one active DAS return time and join one virtual queue at the same time. Once their boarding group is called, the Guest utilizing DAS, along with their party, will be able to access that attraction through a shorter line as they did previously with virtual queue attractions.
Is DAS the only service available to Guests with disabilities?
No. Disney Parks offer a variety of services to Guests with disabilities, such as Disney’s Handheld Device that offers assistive listening, captioning and audio description. Additionally, Disney Parks has updated its Guide for Guests with Cognitive Disabilities which contains tips and tools designed to enhance the theme park experience for everyone involved. Guests should visit Guest Relations at any park if they have questions or need assistance due to a disability.
In addition to DAS return times and DAS Advance selections, what other options will be available to Guests utilizing DAS to access attractions?
DAS return times and DAS Advance selections (for those who pre-register for DAS) can be used in combination with Disney’s Genie+ service, paid a la carte attraction selections and the standby lines.
Does Disney’s Guest Relations still offer help with itinerary planning?
Yes. Guests with disabilities, including Guests utilizing DAS, can still receive in-person assistance with itinerary planning at Guest Relations. In addition, Disney Genie service is a new complimentary digital planning service that will offer personalized itineraries, time-saving tips and other features that can help Guests make the most of their day.
What if I have to leave a queue due to my disability? Based on your immediate need, please locate the nearest Cast Member or visit Guest Relations located in the park.
Where can I go if I have more questions? Guests with additional questions should discuss them with Disability Services at (407) 560-2547 or send an email to firstname.lastname@example.org. Guests under 18 years of age must have parent or guardian permission to call.