RESERVATIONS AND PAYMENT – A deposit is required within three days (all referenced days herein are calendar days) of booking to secure a reservation, except as otherwise provided for under “LAST-MINUTE RESERVATIONS,” below. All balances are due 45 days prior to departure. Special payment policies may apply and will be advised at time of reservation. If payment is not received by the due date, airline and all other reservations will be cancelled. Pleasant Holidays, LLC (Pleasant Holidays) is not responsible for any penalties, supplier-imposed fare increases or fees incurred due to late payment. Submission of any payment to Pleasant Holidays signifies the acceptance of these Terms & Conditions of Sale (Terms & Conditions).
FORMS OF PAYMENT – Payment may be made by check, debit and credit cards from American Express, Visa, MasterCard, Diners Club, Discover Card or PayPal, including the option to use multiple credit cards for the same booking. Pleasant Holidays only accepts checks made payable to “Pleasant Holidays.” All returned checks are subject to a $35 service charge.
LAST-MINUTE RESERVATIONS – Reservations are accepted up to the day of departure to Hawaii, Mexico, Canada, Central and South America, Caribbean, the contiguous United States and Alaska, in each case, subject to availability. Travel to Europe, Japan & Asia, Tahiti, Fiji and the Cook Islands may require a reservation of up to three days in advance of departure. A special handling fee of $30 per booking will be assessed to reservations accepted within 14 days of departure for Hawaii, Central and South America and Caribbean. A special handling fee of $30 per booking will be assessed to reservations accepted within seven days of departure for Mexico. A special handling fee of $50 per booking will be assessed to reservations accepted within 30 days of departure for Tahiti, Fiji and the Cook Islands, AmaWaterways Cruises, Norwegian Cruise Line cruises, Scenic Luxury Cruises & Tours, Emerald Waterways, Windstar Cruises, Paul Gauguin Cruises, Iceland ProCruises Iceland and Greenland cruises, Europe, Japan & Asia, Australia and New Zealand. A special handling fee of $20 per booking will be assessed to reservations accepted within three days of departure for U.S. itineraries, including without limitation, American Queen Voyages river cruises, Alaska itineraries, and Great Lakes, New England and Canadian Maritimes voyages; and American Cruise Lines Mississippi River, New England, Pacific Northwest & Alaska, and Southeast voyages.
ELIGIBILITY TO TRAVEL – Travelers should review government orders and mandates prior to trip departure to comply with U.S. and international travel restrictions, including COVID-19-related restrictions.
VACCINE CERTIFICATES FOR DESTINATION ACTIVITIES, EVENTS & SIGHTSEEING TOURS
Vaccine certificates and identity documents are required in many U.S. states and foreign countries for access to certain locations, including museums, national parks, theatres, churches, archaeological sites, restaurants, bars, and cafes, and for access to certain events, including concerts, sightseeing tours, and similar events. In some cases, children under certain ages (such as 12 years) who cannot be vaccinated must show proof of a negative COVID-19 test dated within a specified timeframe. It is the customer’s responsibility to monitor and meet all vaccine certificate, identity document, negative COVID-19 test, and similar requirements. Refunds will not be issued for noncompliance.
CUSTOMER IDENTIFICATION AND PROOF OF CITIZENSHIP
The Transportation Security Administration (TSA) requires all airline passengers to provide the following Secure Flight Passenger Data (SFPD):
- Full Name as it appears on the Passenger’s Government-Issued I.D.
- Date of Birth
- Known Traveler Number (if available)
- Redress Number (if available)
Names and birthdates provided to Pleasant Holidays for airline, hotel and cruise line customers must be an exact match to the photo ID that will be used during travel. The customer is responsible for all fees and expenses that may be incurred due to an incorrect name, or to the denial of travel due to an incorrect name. A name revision fee of $50 per person will be assessed by Pleasant Holidays for name corrections or revisions, in addition to other fees assessed by airlines or other suppliers. Updated information regarding security measures and requirements for air travel are available at www.tsa.gov
. It is highly recommended that customers check the foregoing website for possible changes due to security measures applicable to air travel to/from their scheduled destination(s).
It is the customer’s responsibility to verify current entry requirements and obtain the necessary travel documentation based on the country of origin, destination and any countries in which a stop is scheduled.
An entry visa and passport may be required for travel. It is the customer’s responsibility to verify that a passport is valid at the time of departure, remains valid for a minimum of six months beyond the return travel date, and contains sufficient BLANK pages to attach any required visas for their travel. At least one person occupying a room must be 18 years or older to check into a hotel or other accommodations. Please verify the most current documentation and entry requirements with the country’s consulate or at www.travel.state.gov
. No refund will be issued for losses incurred as a result of failure to obtain or provide required valid documentation.
Check with www.travel.state.gov
, not only for entry requirements into foreign countries and returns to the U.S., but also for any restrictions that may prevent you from entering into a foreign country. State Department travel advisories are also on this site.
DOMESTIC AIRLINE TRAVEL REAL ID REQUIREMENTS FOR U.S. CITIZENS
Beginning May 3, 2023, every air traveler 18 years of age and older must present a REAL ID-compliant driver’s license, state-issued enhanced driver’s license, or other acceptable form of identification, such as a valid passport or U.S. Military ID, to fly within the United States. Standard driver’s licenses will no longer be accepted by the Transportation Security Administration (TSA) at airport security checkpoints effective May 3, 2023. Individuals who are unable to verify their identity will not be permitted to enter TSA checkpoints at airports and will not be permitted to fly. For more information about REAL ID, visit tsa.gov/real-id.
DOCUMENTS – Documents will be issued on fully paid reservations approximately 21 days prior to departure. A document reissue fee of $35 per booking in addition to any supplier fees and expedited delivery service fees will be assessed for the replacement of lost or destroyed documents.
CHANGES PRIOR TO DEPARTURE – Pleasant Holidays will assess a fee for each customer-initiated change to the reservation after receipt of payment, and additional airline, hotel and/or supplier fees or fare/price differentials, may also be charged. Any change made will result in the reservation being re-priced at the rate in effect at the time of the change. A “name change” constitutes a cancellation and cancellation fees will apply.
CANCELLATIONS & REFUNDS – Pleasant Holidays will assess a fee for cancellations, which will not exceed the total vacation package price. Additional airline, hotel, travel agent, and/or supplier cancellation fees may also be charged. Once travel has begun, there will be no refunds for any unused or partially used travel component for any reason. While every effort will be made to provide all items on the travel itinerary as booked, Pleasant Holidays reserves the right to cancel or alter any reservation for any reason prior to departure. Should this occur, refunds will be made without any further obligation by Pleasant Holidays. Except where prohibited by law, Pleasant Holidays, reserves the right to issue Future Travel Credit (“FTC”) in lieu of refunds at its sole discretion, in the event of cancellations caused by events or circumstances beyond its reasonable control, including but not limited to, acts of governments, epidemics, medical quarantines, severe weather conditions, war, hostilities, or terrorist acts or threats. The FTC is not transferable, non-refundable, has no cash value and cannot be used to purchase a travel protection plan. FTC is issued with expiration dates and must be used prior to expiration. Standard change and cancellation policies apply to bookings made with FTC. Pleasant Holidays offers trip protection plans which cover changes and cancellations which must be purchased at time of booking. Trip Protection Plan payments are nonrefundable and nontransferable.
WITH RESPECT TO THE TRAVEL ARRANGEMENTS MADE IN CONNECTION WITH THIS TRANSACTION, PLEASANT HOLIDAYS REPRESENTS AND ACTS AS AGENT FOR DISCLOSED PRINCIPALS AND INDEPENDENT CONTRACTORS, INCLUDING CARRIERS, TRANSPORTATION COMPANIES, TOUR OPERATORS, WHOLESALERS, SERVICE COMPANIES, HOTELS, ETC. PLEASANT HOLIDAYS IS NOT RESPONSIBLE OR LIABLE FOR ANY ACTS, OMISSIONS, FINANCIAL STABILITY, DELAYS OR CHANGES BY ANY OF THESE ENTITIES. NEITHER PLEASANT HOLIDAYS NOR ANY OF ITS REPRESENTATIVES SHALL BE OR BECOME LIABLE OR RESPONSIBLE FOR (I) ANY LOSS, INJURY, DAMAGE TO PERSON, PROPERTY, OR OTHERWISE IN CONNECTION WITH ANY ACCOMMODATIONS, TRANSPORTATION OR OTHER SERVICES RESULTING DIRECTLY OR INDIRECTLY FROM ANY EXTRAORDINARY CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO ACTS OF GOD, DANGERS INCIDENT TO THE SEA, FIRE, DEFECTS IN VEHICLES, MACHINERY OR EQUIPMENT BREAKDOWN OR MALFUNCTION, ACTS OF GOVERNMENTS, DE JURE OR DE FACTO, WAR, HOSTILITIES, TERRORIST ACTS OR THREATS, CIVIL DISTURBANCES, STRIKES, RIOTS, THEFTS, EPIDEMICS, MEDICAL QUARANTINES, CUSTOMS AND IMMIGRATION REGULATIONS, ENVIRONMENTAL OR WEATHER CONDITIONS, DEFAULTS, DELAYS OR CANCELLATIONS OF OR CHANGES IN ITINERARY, ROUTING OR SCHEDULES OR FROM ANY CAUSE BEYOND THE CONTROL OF PLEASANT HOLIDAYS OR (II) FROM ANY LOSS OR DAMAGE RESULTING FROM INSUFFICIENT OR IMPROPERLY ISSUED PASSPORTS, VISAS OR OTHER GOVERNMENT DOCUMENTS.
The “Customer Identification and Proof of Citizenship” section of this document (see above) is intended to assist you with your travel plans but does not necessarily represent complete and up-to-date travel information for your specific plans.
If a travel package or reservation is being purchased through a third-party travel agent, such agent may be charging fees in addition to Pleasant Holidays’ fee and may also charge additional cancellation fees. Please consult with your travel agent regarding any additional fees.
NO-SHOWS – Failure to travel without prior notification is considered a no-show and the entire cost of reservation is non-refundable, subject to policies and procedures of the providers of travel and accommodations.
TRIP PROTECTION PLANS: Pleasant Holidays offers trip protection plans with coverage for changes and cancellations which must be purchased at time of booking. Trip protection plan payments are nonrefundable and nontransferable.
PLEASANT HOLIDAYS, PRE-DEPARTURE CHANGE & CANCELLATION FEES
For bookings made through 12/20/20
|Destinations||Days Prior to Departure||Per Person Change Fee||Per Person Cancel Fee|
Central & South America, Cook Islands,
Japan & Asia, Europe, Fiji, Hawaii,
and All Cruises
in these destinations
- Land Vacations
Canada & Continental United States
- Cruise Vacations
All Canada & Continental
For bookings made on and after 12/21/20
|Destinations||Days Prior to Departure||Per Person Change Fee||Per Person Cancel Fee|
- Land Vacations
Central & South America,
Cook Islands, Japan & Asia
Europe, Fiji, Hawaii,
- Land Vacations
Canada & Continental United States
- Cruise Vacations
All Canada & Continental
- Cruise Vacations
Central & South America
Cook Islands, Japan & Asia,
Europe, Fiji, Hawaii,
CHANGES AFTER DEPARTURE – No refunds will be granted on unused services once travel has commenced. Pleasant Holidays will assess a $100 per person fee for changes made after commencement of travel. Changes in return transportation to the extent permitted by carrier(s)’ tariffs may be made only through Pleasant Holidays representatives. Changes in travel arrangements that result in additional monies owed due to price differences, fuel surcharges, ticket re-issuance fees, etc. are due and payable directly to Pleasant Holidays’ representatives at time of change.
RATES – All rates are quoted in U.S. Dollars unless otherwise noted. Rates are subject to change at any time, without notice. Pleasant Holidays reserves the right to make adjustments if a particular rate was incorrectly stated. Rates are subject to increase prior to receipt of full payment, and Pleasant Holidays can guarantee rates only for reservations paid in full (except as otherwise provided below); it is therefore recommended that full payment be made at time of booking. Rates are not subject to increase after full payment, except as a result of increases in government-imposed taxes or fees (applicable to all reservations) or supplier-imposed fees (applicable only to reservations that do not include an air component). Rates include service fees and charges for planning, managing and administering the sale of vacation packages, cruises, hotels and other travel products.
RATES DO NOT INCLUDE – Airline seat assignment/seat selection fees, baggage fees or other ancillary fees, travel protection plan coverage unless purchased at time of booking, passport and visa fees, some departure taxes, gratuities, meals, beverages, resort fees, hotel energy surcharges, parking and valet fees, insurance, telephone calls, additional bedding charges, third of fourth adult in room charges, laundry service, foreign currency exchange fees, minibar charges, room service and movie rental fees, airport or cruise port transfers, COVID-19 tests or similar required by states or international countries and other miscellaneous charges of a personal nature are not included except where specifically noted. Pleasant Holidays retains service fees as additional compensation in handling and serving travel reservations.
AIR TRANSPORTATION – Pleasant Holidays has no control over and assumes no liability for airline strikes, schedule changes, flight delays, flight cancellations or other airline initiated changes. In the event of such an occurrence, the airline is responsible and will determine what action will be taken.
AIRLINE CONDITIONS OF CONTRACT AND OTHER IMPORTANT NOTICES
ADVICE TO INTERNATIONAL PASSENGERS ON LIMITATIONS OF LIABILITY
PASSENGERS EMBARKING UPON A JOURNEY INVOLVING AN ULTIMATE DESTINATION OR A STOP IN A COUNTRY OTHER THAN THE COUNTRY OF DEPARTURE ARE ADVISED THAT THE PROVISIONS OF AN INTERNATIONAL TREATY (THE WARSAW CONVENTION, THE 1999 MONTREAL CONVENTION, OR OTHER TREATY), AS WELL AS A CARRIER’S OWN CONTRACT OF CARRIAGE OR TARIFF PROVISIONS, MAY BE APPLICABLE TO THEIR ENTIRE JOURNEY, INCLUDING ANY PORTION ENTIRELY WITHIN THE COUNTRIES OF DEPARTURE AND DESTINATION. THE APPLICABLE TREATY GOVERNS AND MAY LIMIT THE LIABILITY OF CARRIERS TO PASSENGERS FOR DEATH OR PERSONAL INJURY, DESTRUCTION OR LOSS OF, OR DAMAGE TO, BAGGAGE, AND FOR DELAY OF PASSENGERS AND BAGGAGE.
ADDITIONAL PROTECTION CAN USUALLY BE OBTAINED BY PURCHASING INSURANCE FROM A PRIVATE COMPANY. SUCH INSURANCE IS NOT AFFECTED BY ANY LIMITATION OF THE CARRIER’S LIABILITY UNDER AN INTERNATIONAL TREATY. FOR FURTHER INFORMATION PLEASE CONSULT YOUR AIRLINE OR INSURANCE COMPANY REPRESENTATIVE.
NOTICE of Liability Limitations
The Montreal Convention or the Warsaw Convention system may be applicable to your journey and these Conventions govern and may limit the liability of air carriers for death or bodily injury, for loss of or damage to baggage, and for delay.
Where the Montreal Convention applies, the limits of liability are as follows:
- There are no financial limits in respect of death or bodily injury.
- In respect of destruction, loss of, or damage or delay to baggage, 1,288 Special Drawing Rights (approximately EUR 1,594; US $1,780) per passenger in most cases.
- For damage occasioned by delay to your journey, 5,346 Special Drawing Rights (approximately EUR 6,600; US $7,390) per passenger in most cases.
EC Regulation No. 889/2002 requires European Community carriers to apply the provisions of the Montreal Convention limits to all carriage by them of passengers and their baggage by air. Many non-European Community carriers have elected to do so in respect of the carriage of passengers and their baggage.
Where the Warsaw Convention system applies, the following limits of liability may apply:
- 16,600 Special Drawing Rights (approximately EUR 21,000; US $22,500) in respect of death or bodily injury if the Hague Protocol to the Convention applies, or 8,300 Special Drawing Rights (approximately EUR 10,500; US $11,200) if only the Warsaw Convention applies. Many carriers have voluntarily waived these limits in their entirety, and US regulations require that, for journeys to, from or with an agreed stopping place in the US, the limit may not be less than US $75,000.
- 17 Special Drawing Rights (approximately EUR 21; US $23) per kg for loss of or damage or delay to checked baggage, and 332 Special Drawing Rights (approximately EUR 420; US $450) for unchecked baggage.
- The carrier may also be liable for damage occasioned by delay.
Further information may be obtained from the carrier as to the limits applicable to your journey. If your journey involves carriage by different carriers, you should contact each carrier for information on the applicable limits of liability.
Regardless of which Convention applies to your journey, you may benefit from a higher limit of liability for loss of, damage or delay to baggage by making at check-in a special declaration of the value of your baggage and paying any supplementary fee that may apply. Alternatively, if the value of your baggage exceeds the applicable limit of liability, you should fully insure it before you travel.
Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived. Baggage claims: Written notice to the carrier must be made within 7 days of the receipt of checked baggage in the case of damage, and, in the case of delay, within 21 days from the date on which it was placed at the disposal of the passenger.
Notice of Contract Terms Incorporated by Reference
- Your contract of carriage with the carrier that provides you with carriage by air, whether international, domestic or a domestic portion of an international journey is subject to this notice; to any notice or receipt of the carrier; and to the carrier’s individual terms and conditions (Conditions), related rules, regulations and policies (Regulations) and any applicable tariffs.
- If your carriage is by more than one carrier, different Conditions, Regulations and any applicable tariffs may apply for each carrier.
- The Conditions, Regulations and any applicable tariffs of each carrier are, by this notice, incorporated by reference into and made part of your contract of carriage.
- The Conditions may include, but are not restricted to:
- Conditions and limits on the carrier’s liability for the bodily injury or death of passengers.
- Conditions and limits on the carrier’s liability for the loss of, damage to or delay of goods and baggage, including fragile or perishable goods.
- Rules for declaring a higher value for baggage and for paying any supplementary fee that may apply.
- Application of the carrier’s Conditions and limits of liability to the acts of the carrier’s agents, servants and representatives, including any person providing either equipment or services to the carrier.
- Claims restrictions, including time limits by which passengers must file claims or bring actions against the carrier.
- Rules about reconfirmations or reservations; check in times; the use, duration and validity of air transportation services; and the carrier’s right to refuse carriage.
- Rights of the carrier and limits on the carrier’s liability for delay or failure to perform a service, including schedule changes, substitution of alternative carriers or aircraft and re-routing, and, when required by applicable law, the obligation of the carrier to notify passengers of the identity of the operating carrier or substituted aircraft.
- Rights of the carrier to refuse carriage to passengers who fail to comply with applicable laws or who fail to present all necessary travel documents.
- You can obtain additional information on items (a) through (h) above at any U.S. location where the transporting air carrier’s tickets are sold.
- You have the right to inspect the full text of each transporting carrier’s terms at its airport and city ticket offices. You also have the right, upon request, to receive free of charge the full text of the applicable terms incorporated by reference from each of the transporting carriers. Information on ordering the full text of each carrier’s terms is available at any U.S. location where the air carrier’s tickets are sold.
- If a carrier sells air transportation services or checks baggage specifying carriage on another carrier, it does so only as agent for the other carrier.
CARRIERS RESERVE THE RIGHT TO REFUSE CARRIAGE TO ANY PERSON WHO HAS ACQUIRED A TICKET IN VIOLATION OF APPLICABLE LAW OR THE CARRIER’S TARIFFS, RULES OR REGULATIONS.
YOU CANNOT TRAVEL IF YOU DO NOT HAVE ALL REQUIRED TRAVEL DOCUMENTS, SUCH AS PASSPORT AND VISA. PASSENGER SHALL ARRIVE AT AIRPORT BY TIME EARLY ENOUGH TO COMPLETE DEPARTURE PROCEDURES.
GOVERNMENTS MAY REQUIRE YOUR CARRIER TO PROVIDE INFORMATION ON OR PERMIT ACCESS TO PASSENGER DATA, INCLUDING INFORMATION WE MAY BE REQUIRED TO COLLECT FROM YOU DURING THE RESERVATIONS PROCESS.
U.S. NOTICE—OVERBOOKING OF FLIGHTS – Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline’s choosing. If there are not enough volunteers the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and each airline’s boarding priorities are available at all airport ticket counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries although other consumer protections may be available. Check with the airline or your travel agent.
EUROPEAN NOTICE—DENIED BOARDING/CANCELLATIONS
– For all flights departing from the European Union and all flights to the European Union if on an European operating carrier, if you are denied boarding or you flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, pa3rticularly with regard to compensation and assistance. For further information on your air passenger rights for these flights, see https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm
BAGGAGE: Excess valuation may be declared on certain types of articles. Carriers may apply special rules for fragile, valuable, or perishable articles. Check with your carrier. Checked Baggage: Carriers may permit a free checked baggage allowance, which is set by the carrier and may differ by class, and/or route. Carriers may apply extra charges for checked baggage in excess of their permitted allowance. Check with your carrier. Cabin (Unchecked) Baggage: Carriers may permit a free cabin baggage allowance, which is set by the carrier and may differ by class, route, and/or aircraft type. It is recommended that cabin baggage be kept to a minimum. Check with your carrier. If more than one carrier is providing the transportation for your journey, each carrier may apply different rules on baggage (both checked and cabin). SPECIAL BAGGAGE LIABILITY LIMITATIONS FOR U.S. TRAVEL: For domestic travel wholly between U.S. points, federal rules require any limit on a carrier’s baggage liability to be at least US $3,500 per passenger, or the amount currently mandated by 14 CFR § 254.5.
CHECK-IN TIMES: The time shown on the itinerary/receipt is the departure time of the aircraft. Flight departure time is not the same as the time you must check-in or the time you must be available for boarding. Your carrier may refuse you carriage if you are late. Check-in times, as advised by your carrier, are the latest times at which passengers can be accepted for travel; boarding times, as advised by your carrier, are the latest times at which passengers must present themselves for boarding. Flight cannot be held for late-arriving passengers, and Pleasant Holidays accepts no responsibility in such cases.
U.S. Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Lithium ion batteries cannot be included in checked luggage. For further information contact your airline representative or visit https://www.tsa.gov/traveler-information/prohibited-items
ACCOMMODATIONS -Facilities, guest services, amenities, energy surcharges, resort fees, third or fourth adult in room charges, valet/parking fees and promotional offers are provided at the discretion of the hotel/cruise line and are subject to change without notice. Such charges, which are not payable to Pleasant Holidays, are the responsibility of the customer and are payable directly to the hotel/cruise line. Room/cabin location, connecting rooms and bedding requests are not guaranteed and are based upon availability at time of check in. Hotel room and cruise ship cabin descriptions, including reference to square footage information are approximate only, may contain inaccuracies and are also subject to availability at time of check-in. Hotel/cruise ship descriptions and photos do not necessarily depict the actual room/cabin in which guests will be accommodated; maps and images may not be exact or to scale, and are for general description purposes only. Room/cabin standards are the sole responsibility of the hotel/cruise line. Hotel/cruise ship ratings are based on information provided by the hotel/cruise ship and Pleasant Holidays’ own evaluations. Hotel relocations are the direct responsibility of the hotel and Pleasant Holidays assumes no liability for hotel relocations.
For hotels located in certain jurisdictions such as New York City, New York sales taxes and a New York City Hotel Room Occupancy Tax must be collected on both the rent charged by the hotel and the amount Pleasant Holidays charges for its services, which we are required to collect and remit to these jurisdictions.
Hotel stays do not earn or qualify for any points, awards, airline miles or elite status upgrades under any hotel loyalty or frequent guest program. Hotels may require a credit card or cash deposit up to several hundred dollars based upon room or suite category upon check-in to cover additional expenses incurred during the hotel stay. These deposits are made direct to the hotel at check-in and are unrelated to the amount paid to Pleasant Holidays. Hotel beach and ocean conditions change with the seasons due to storms, wave heights and wind direction including sand erosion, seaweed or Sargassum, rocks, debris, flooding and other coastal conditions.
RIVIERA MAYA ECO TAX – Mexico’s Municipality of Solidaridad in the Riviera Maya implemented an eco-tax effective October 2017. Effective February 1, 2022, hotels will collect 28.87 Mexican pesos per room, per night from guests upon check-out. The funds will be deposited into an environmental trust to fund local projects to maintain and preserve the natural beauty of the area. Tax subject to change without notice.
QUINTANA ROO TOURIST TAX: Effective April 2021, international visitors to Cancun, Riviera Maya and Cozumel, Mexico are subject to an $11 per person tourist tax collected prior to departure. Tax subject to change without notice.
SANDALS & BEACHES RESORTS CANCELLATION & DEPOSITS: Sandals & Beaches Resorts become 50% non-refundable 30 – 15 days prior to arrival and 100% non-refundable within 14 days of arrival. In addition, at Beaches Resorts, if the number of persons in a room is reduced (regardless of age) within the cancellation period, there will be a charge of $200 per person within 30 – 15 days of arrival or 25% of the rate per cancelled person, or $750 (whichever is the lesser amount) within 14 days of arrival. No Shows are charged 100%. Sandals & Beaches Resorts have non-refundable deposit and prepayment for Over The Water Villas, Over The Water Bungalows, Seaside Bungalows and Holiday Travel Dates in 2021, 2022, 2023 and 2024. All policies, terms and conditions for Sandals & Beaches resorts are subject to change until the applicable accommodation, product or service is paid in full.
CRUISE LINES – Except as otherwise provided, cruise line carrier may, for any reason, without prior notice, cancel the cruise; deviate from the scheduled ports of call, route and/or timetable; call or omit to call at any port or place; render assistance to preserve life and property; or change the date or time of sailing or arrival, change the port of embarkation or disembarkation, shorten the cruise or substitute ships, aircraft or other transportation or lodging.
If conditions make cruise routes and itineraries unsafe for navigation due to weather or other conditions, the cruise line carrier reserves the right to change or modify the itinerary. Any changes or modifications to cruise itineraries will not result in eligibility for a refund.
RENTAL CARS – Each rental day consists of one 24-hour period. Overtime charges must be paid directly to the car rental company (CRC). Car rentals do not include limited collision damage waiver, gas, GPS devices, drop charges, personal accident insurance, highway toll charges, hotel parking fees, personal effects protection, car seats, additional driver fees, upgrades or extensions of rental beyond the period included. All CRC claims must be settled directly with the CRC. NOTE: A valid driver’s license and security deposit must be provided to the CRC. Minimum driver age varies by type of vehicle and CRC. Underage drivers may be subject to an extra surcharge payable directly to the CRC. Some countries require the presentation of an International Driver’s Permit (IDP) along with a valid license. We reserve the right, without prior notification, to limit the order quantity on any such product or service and/or refuse service to you. Except as otherwise required by law, price, rate and availability of product and services are subject to change without notice. You acknowledge the reservations, purchases and services are subject to additional terms & conditions imposed by the rental car companies, their affiliates, licensees or associates.
BAGGAGE AND PERSONAL PROPERTY – Baggage checked or carried on board an aircraft, vessel or vehicle are subject to fees based on weight, number and size. All baggage fees are the responsibility of the customer and are payable directly to the supplier. Please contact the supplier for their current baggage policy. Some airlines may charge additional fees for sports equipment including golf clubs, surf boards and similar items. Pleasant Holidays is not responsible or liable for any delay, loss or damage to baggage and personal property.
PHYSICAL DISABILITIES – Customers requiring special facilities, services or accommodations must disclose such needs to Pleasant Holidays at time of reservation. Wheelchair-accessible transportation and accommodations may be requested, but cannot be guaranteed. Available accommodation standards vary by airline, hotel and cruise ship and are not within the control of Pleasant Holidays. Your foreign destination may not conform to the United States’ Americans with Disabilities Act (ADA) requirements, and facilities for disabled persons may be extremely limited. Pleasant Holidays assumes no liability for the failure for the provision of accommodations by a travel vendor. Peanut Allergies: Airlines cannot guarantee nut-free flights and customers are encouraged to review all health concerns with their physicians prior to flying.
RESPONSIBILITY – Pleasant Holidays is only responsible for reserving the items listed in the reservation details. The suppliers providing transportation, sightseeing arrangements, tours, excursions, accommodations and other travel products and services (“Suppliers”) for the vacations are independent contractors and are not agents, affiliates, representatives or employees of Pleasant Holidays, or any of its subsidiaries, related companies, or parents (collectively, “Pleasant Holidays Parties”). Pleasant Holidays has no ownership interest in any Supplier. Any use of the Pleasant Holidays name by a Supplier is for identification purposes only and does not constitute ownership, agency, supervision or control by Pleasant Holidays. All documentation, receipts and tickets are issued subject to the terms and conditions specified by the Supplier.
BY UTILIZING THE SERVICES OF THE SUPPLIERS, YOU AGREE THAT NEITHER PLEASANT HOLIDAYS NOR ANY OF THE PLEASANT HOLIDAYS PARTIES SHALL BE LIABLE FOR (1) ANY ACCIDENT, LOSS, INJURY OR DAMAGE TO YOU OR TO THOSE TRAVELING WITH YOU IN CONNECTION WITH ANY ACCOMMODATIONS, TRANSPORTATION OR OTHER SERVICES OR RESULTING DIRECTLY OR INDIRECTLY FROM ANY OCCURRENCES OR CONDITIONS INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, ACTS OF GOD, DANGERS INCIDENT TO THE SEA, FIRE, DEFECTS IN VEHICLES, MACHINERY OR EQUIPMENT BREAKDOWN OR MALFUNCTION, ACTS OF GOVERNMENTS, DE JURE OR DE FACTO, WAR, HOSTILITIES, TERRORIST ACTS OR THREATS, CIVIL DISTURBANCES, STRIKES, RIOTS, THEFTS, EPIDEMICS, MEDICAL QUARANTINES, CUSTOMS AND IMMIGRATION REGULATIONS, ENVIRONMENTAL OR WEATHER CONDITIONS, DEFAULTS, OR DELAYS OR CANCELLATIONS OF OR CHANGES IN ITINERARY, ROUTING OR SCHEDULES OR (2) ANY LOSS OF OR DAMAGE TO PROPERTY OR INJURY TO PERSONS, CAUSED BY REASON OF ANY ACT OR OMISSION, INTENTIONAL, NEGLIGENT OR OTHERWISE BY THIRD PARTY SUPPLIERS. PLEASANT HOLIDAYS MAKES NO IMPLIED OR EXPRESS WARRANTIES IN THE OFFERING OF ANY VACATION DESCRIBED IN THESE MATERIALS. REMEMBER THAT ALL TRAVEL DOCUMENTS AND REQUIRED PERSONAL IDENTIFICATION, AS WELL AS COMPLIANCE WITH IMMIGRATION, CUSTOMS AND AGRICULTURAL REGULATIONS, ARE YOUR RESPONSIBILITY.BY OFFERING FOR SALE TRAVEL TO PARTICULAR DESTINATIONS, NEITHER PLEASANT HOLIDAYS NOR ANY OF THE PLEASANT HOLIDAYS PARTIES REPRESENTS OR WARRANTS THAT TRAVEL TO SUCH DESTINATIONS IS SAFE, ADVISABLE OR WITHOUT RISK, AND NEITHER PLEASANT HOLIDAYS NOR ANY OF THE PLEASANT HOLIDAYS PARTIES SHALL BE LIABLE FOR ANY DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS. PLEASANT HOLIDAYS URGES CUSTOMERS TO REVIEW CURRENT TRAVEL ADVISORIES, WARNINGS AND RESTRICTIONS ISSUED BY THE UNITED STATES GOVERNMENT BEFORE BOOKING ANY TRAVEL.
The terms under which you agree to take a vacation cannot be changed or amended except in writing, signed by an authorized officer of Pleasant Holidays. The customer contract in use by the airline, when issued, constitutes the sole agreement between you and the airline. Pleasant Holidays, reserves the right to decline to accept or retain any person as a member of the vacation at any time prior to departure or during the course of the vacation. In the unlikely event that the services or accommodations are not available as stated, due to reasons beyond Pleasant Holidays’ control, efforts will be made to provide services or accommodations of equal standard and quality. Refer to the travel information enclosed with travel documents for assistance once travel has commenced or contact our Customer Experience Department at Pleasant Holidays, 2404 Townsgate Road, Westlake Village, California, 91361 in writing within 30 days of your return regarding service issue disputes. In those cases where a refund is warranted, all unused documentation must be returned in order to process the refund.
LIMITATION OF LIABILITY – BY MAKING A RESERVATION, CUSTOMER ACKNOWLEDGES THAT IN ALL EVENTS, PLEASANT HOLIDAYS SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES AND THAT THE SOLE EXTENT OF PLEASANT HOLIDAYS’ LIABILITY, IF ANY, SHALL NEVER EXCEED THE AMOUNT ACTUALLY PAID BY CUSTOMER TO PLEASANT HOLIDAYS.
ARBITRATION – Any dispute arising out of, or relating to, any vacations offered shall be submitted to non-binding arbitration under the Federal Arbitration Act. To the extent that the Federal Arbitration Act either is inapplicable or held not to require arbitration of a particular claim or claims, California law pertaining to agreements to arbitrate shall apply and the arbitration shall be conducted under the terms of the California Code of Civil Procedure. Each party shall pay for its own costs, arbitration fees and attorneys’ fees, if any.
California Seller Of Travel: Pleasant Holidays, LLC is a Registered Seller of Travel with the State of California. CST number 1007939-10. Registration as a seller of travel does not constitute approval by the State of California.
Florida Seller Of Travel: Pleasant Holidays is registered with the State of Florida as a Seller of Travel. ST number 37983.
Hawaii Seller Of Travel: Pleasant Holidays, LLC is a Registered Seller of Travel with the State of Hawaii. TAR number 5308.
Washington Seller Of Travel: Pleasant Holidays, LLC is a Registered Seller of Travel with the State of Washington. UBI number 601 915 263.
Consumer Protection Deposit Plan Disclosure – California law requires certain sellers of travel to either (i) have a trust account or bond or (ii) be a participant in an approved Consumer Protection Deposit Plan. Pleasant Holidays is a participant in the United States Tour Operators Association’s (“USTOA”) Consumer Protection Deposit Plan (the “Plan”). You may make a claim with the Plan if you are owed a refund. The Plan covers losses for transportation or travel services that were not delivered or not refunded when required. A claim can be made when a tour operator declares bankruptcy, becomes insolvent or ceases business, or 120 days following the failure of a tour operator to refund a payment or deposit after a cancellation or material failure to complete performance of a tour(s) or vacation package(s). The Plan covers tours or vacation packages purchased up to seven (7) days following official notification to the USTOA of an Active Member’s bankruptcy, insolvency or cessation of business. Claims must be filed no later than ninety (90) days after the bankruptcy, insolvency, cessation of business or failure to refund on account of cancellation or non-performance, as the case may be. USTOA’s total liability for all possible consumer claims is limited to $1,000,000. The maximum amount of any claim the customer can make against the Plan is the total amount paid on behalf of the customer to the seller of travel.
CALIFORNIA TRAVEL CONSUMER RESTITUTION FUND DISCLOSURE: For customers who purchase from within the State of California: This transaction is covered by the California Travel Consumer Restitution Fund (TCRF) if the seller of travel was registered and participating in the TCRF at the time of sale and the customer is located in California at the time of payment. Eligible customers may file a claim with TCRF if the customer is owed a refund of more than $50 for transportation or travel services that the seller of travel failed to forward to a proper provider or such money was not refunded to you when required. The maximum amount that may be paid by the TCRF to any one customer is the total amount paid on behalf of the customer to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRF within 12 months after the scheduled completion date of the travel. A claim must include sufficient documentation to prove the claim and a $35 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which they file a TCRF claim. The traveler may request a claim form by writing to: Travel Consumer Restitution Corporation, P.O. Box 6001, Larkspur, CA 94977-6001. For customers purchasing from outside of California: This transaction is not covered by the California Travel Consumer Restitution Fund.
Notice to Residents of the State of Washington: If transportation or other services are cancelled by the seller of travel, all sums paid to the seller of travel for services not performed in accordance with the contract between the seller of travel and the purchaser will be refunded within thirty days of receiving the funds from the vendor with whom the services were arranged, or if the funds were not sent to the vendor, the funds shall be returned within fourteen days after cancellation by the seller of travel to the purchaser unless the purchaser requests the seller of travel to apply the money to another travel product and/or date.
These Terms and Conditions of Sale are not applicable to groups or special interest packages.
These Terms and Conditions of Sale are subject to change at any time without notice by Pleasant Holidays in its sole discretion.