WDW – Disability Access Service (DAS)

• DAS is intended to accommodate only those Guests who, due to a developmental disability like autism or similar disorder, are unable to wait in a conventional queue for an extended period of time.
• DAS doesn’t provide immediate access to experiences, but rather allows Guests to request a return time for a specific experience that is comparable to the current standby wait.
• The Guest for which DAS is being requested must be present during registration and must experience the attraction when redeeming a DAS return time at Walt Disney World theme parks.

• Registration is available via live video chat

• Speak with a Cast Member via live video chat to determine eligibility as soon as 30 days in advance of a park visit.
  • Guests can meet virtually with a Cast Member using live video chat to determine what services may be appropriate to support their visit to the theme parks, including DAS.
  • Ensure that the Guest who is requesting to use DAS is present at the time of registration.
  • You may have a pre-arrival conversation as soon as 30 days in advance of a park visit.
  • Speak with a Cast Member by clicking HERE.  
  • There is not an in-person option to request DAS registration, but Guests who do not register in advance can participate in a live video conference on the day of their visit.

• Please note: at this time, live chat is offered in English only.

• If DAS is provided after a conversation with a Cast Member to determine eligibility, the Guest with a disability (or a parent/guardian) will participate in the registration process. This requires having a photo taken of the DAS-registered Guest.

• DAS registration maximum party size is the registered DAS Guest and up to 3 additional party members, for a total of 4 people.

• DAS is valid for the length of the ticket or up to 120 days. Once the service has elapsed or when a new ticket is required, Guests will need to re-register.

• DAS is valid only throughout the Resort at which it was issued. DAS issued at Walt Disney World Resort, for example, is not valid at the Disneyland Resort, and vice versa.

• If it is determined that any of the statements a Guest made in the process of obtaining DAS are not true, the Guest will be permanently barred from entering Walt Disney World Resort and the Disneyland Resort, and any previously purchased Annual Passes, Magic Key passes, tickets and other park products and services will be forfeited and not refunded.

• After you’ve registered and entered the theme park, you can request your first return time.
  • Guests registered in the DAS program can make return time selections in the My Disney Experience mobile app on the day of their park visit.
  • Any member of a DAS party can obtain a return time for the whole party, but the Guest registered for DAS must be present and experience the attraction when the DAS return time is redeemed.
  • After entering a park, open the My Disney Experience mobile app and log in to your account. Tap on the menu ( ≡ ) at the bottom of the screen. Then, tap the DAS button to select the attraction to make your return time. The tool can also be accessed from attraction detail screens.
  • Guests without a mobile device can also visit Guest Relations or a Guest Experience Team location to receive return times.
  • The return time will be comparable to the current standby wait.

• Please keep in mind that DAS return times are valid until the park closes or an attraction closes for the day. A party can only hold one active DAS return time at once.

• A Guest can hold one active DAS return time and one virtual queue boarding group at the same time. When a Guest utilizing DAS goes to the attraction with a virtual queue, they, along with their party, will speak to a Cast Member at the attraction about accessing the queue.

• Ten minutes after a return time has been redeemed, your party can request another one by using the My Disney Experience mobile app or returning to a Guest Relations or Guest Experience Team location.

Click here for more information on Disability Access Service (DAS).