The Official Universal Studios Hollywood app is your essential guide on your visit to Universal Studios Hollywood. Whether you’re still planning your trip or already there, the official app is the ultimate must-have. You can redeem select theme park tickets and Universal Express™ passes, see the latest wait times, access maps, and so much more. Plus, it’s easy to stay connected while you’re there with free WiFi throughout the park and Universal CityWalk™.  The app is a free download and is available for both Andriod and Apple users.  Data and other charges may apply, check with your wireless provider’s rate plan for details.

 

PRE-ARRIVAL
SET UP YOUR WALLET

Download the app and set up your account before you arrive at Universal Studios Hollywood.  The app is a FREE download from the Google Play Store for Android users, and from The App Store for Apple users.

  1. To make the most of the app when you visit, log into the Universal Hollywood app.
  2. Tap the blue wallet icon to set up your Wallet.
  3. Tap SCAN TICKETS & ADD ONS to link your park tickets to your account.  Tap here ADD PAYMENT METHOD to set up Universal Pay.    
  4. Enter your credit card information to set up Universal Pay, then scan to pay for food, drinks, snacks, and merchandise at participating locations.
APP FEATURES
& FUNCTIONS

Get a Virtual Line™ Return Time

Make your reservation and ride (or enter a land) the same day.  Then relax, play and explore until your return time.  See our tip sheet on Virtual Line Return Times for info on how to use this feature.  This feature is only available once inside the parks

See Wait Times In Real Time

 

Get accurate wait times for rides and attractions, along with schedules for show performances.

Plan Your Day Your Way

 

Build the perfect itinerary to help plan your day and navigate a detailed map of Universal Studios Hollywood™, with filters to narrow in on just the right thrills.

Get Alerts To Get In Line

 

Set alerts when ride wait times reach five minutes, and as a reminder before show start times. Don’t lose a moment of excitement.

Connect With Free WiFi

 

Don’t worry about WiFi access while at the theme parks and CityWalk—you’ve got it, free. Just look for “UNIVERSAL” on your mobile device and follow the steps to connect.

Get a Virtual Line™ Return Time

Make your reservation and ride (or enter a land) the same day.  Then relax, play and explore until your return time.  See our tip sheet on Virtual Line Return Times for info on how to use this feature.  This feature is only available once inside the parks

PLUS:  Customize Your Experience!

  • Create your own itinerary list and see information, location and wait times.
  • If you are visually impaired, you can use VoiceOver support for iPhone and Talkback for Android to enhance your in-park experience.
  • Locate all restrooms in the Park and CityWalk.
  • Set a parking reminder to find your car by section, level and aisle.
  • Get information on all dining and shopping locations.