WDW – DAS: Pre-Registration and Advance Planning Guide

• Before you make plans, ensure that every member of your party has valid park admission as well as a valid theme park reservation via the Disney Park Pass system.
• DAS Advance selections must be made between 2 and 30 days prior to the park visit. If you’re scheduling for multiple days, please note that all days must fall within the 2-to-30-day planning period.
• DAS Advance experience access is subject to available inventory and is not guaranteed.
• There is a maximum of 2 DAS Advance selections permitted per day and specific experiences are subject to availability.
• DAS Advance selections are valid for use only on the date chosen.
• DAS Advance selections cannot be transferred.
• The registered Guest utilizing DAS needs to be present at the time of a DAS Advance selection redemption.
• Guests who do not register pre-arrival will not be able to make attraction selections in advance of the first day of their visit.
• DAS is valid for up to 60 days. After this time period, Guests will need to re-register for the program.

During your initial disney das pass registration call, you’ll be able to work with a Cast Member to pre-select up to 2 experiences per day of your visit (subject to availability). These selections are in addition to the return times you can request throughout the day of your actual park visit.

Please keep in mind that DAS Advance selections must be made at least 2 days prior to the day you plan to redeem them.

If an experience is available, you’ll be given a one-hour return window to redeem during the day of your visit. Any selections you make will appear as plans on the My Disney Experience app or on this website.

If you’re a returning Guest registered for DAS and simply need to plan additional selections, you can chat with a Cast Member by visiting https://disneyworld.disney.go.com/guest-services/disability-access-service/plan/ and clicking, “Request Live Chat.”

If you’re registered to use DAS, you can make your experience selections with a Cast Member by visiting https://disneyworld.disney.go.com/guest-services/disability-access-service/plan/ and clicking, “Request Live Chat.”

Before your chat, make sure to:

• add your travel party to your Family & Friends list, so they can be included in DAS plans
• link valid theme park admission for each member of your party
• ensure that every member of your party has a valid theme park reservation via the Disney Park Pass system

Other important things to note:

• Live chat is available from 7:00 AM – 10:00 PM Eastern Time.
• At this time, live chat is offered in English only.

In lieu of having to physically go to an experience or to a kiosk to obtain a return time from a Cast Member, Guests registered in the DAS program (and their party members) can now make return time selections right from the My Disney Experience app during the day of a park visit.

Any member of a DAS party can obtain a return time for the whole party, but the registered Guest using DAS must be present when the DAS return time is redeemed. Return times do not expire, but a party can only hold one active return time.

Guests can also visit Guest Relations or speak with a member of the Guest Experience Team to receive return times when using a mobile device is not possible.

How to Access the DAS Return Time Self-Selection Tool

After entering a park, open the My Disney Experience app and sign in to your Disney account. Tap the “More” option at the bottom right of the welcome screen. Then, tap on the Disability Access Service (DAS) button to enter the self-selection flow. The tool can also be accessed from attraction detail screens.

How to Redeem Your Experience Selections

On the day of your visit, you can redeem your selections by scanning your MagicBand or barcode at the entrance of the experience.

Note: if you did not register pre-arrival, you won’t be eligible to make DAS Advance selections on the day of your visit. But, once you’ve registered for DAS at Guest Relations, you’ll be able to request a return time in the My Disney Experience app.

For additional assistance, please call Disability Services at (407) 560-2547, or send an email to [email protected]